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GDPR Privacy Policy


We take the privacy of your personal data seriously here at the Back Pain Clinic. Some medical history is collected from patients during sessions and is used only in the aiding the treatment. Your personal data is 100% protected, and we encourage all customers to read our privacy policy and contact us with any concerns or questions.

Who we are?

Back Pain Clinic is a sole trading business run by chartered physiotherapist John McNamee. Contact details are available on this website.

What information do we collect?

During sessions patients are asked for personal information to assist with treatment. The information is collected during the treatment session and stored on our internal system.

Information collected ordinarily includes:

A person’s name, address and date of birth

Telephone contact details

Email contact details

Some personal details related to the patient’s day-to-day activities, which could include work history and personal interests (to help with a better understanding of how injuries may have been sustained)

Medical history

How do we use personal information?

Your personal information will be used to ensure you are receiving the best treatment possible. Your information is never shared with a third party.

A patient’s address information may used by the Back Pain Clinic for ordinary business interactions, such as the sending of invoices or information related to treatment. Patients may also be contacted by telephone with information specific to their appointments.

Patients may also be contacted sporadically by email with information related to their appointments.

What legal basis do we have for processing your personal data?

Under the GDPR framework there are six basis for processing someone’s personal data. You can read more about them here.

The Back Pain Clinic deals with personal information under three of these conditions. These are:

Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.

Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. (This cannot apply if you are a public authority processing data to perform your official tasks.)

Consent: the individual has given clear consent for you to process their personal data for a specific purpose.

When do we share personal data?

Your information shall be kept within the Back Pain Clinic and treated with absolute confidentiality. The information shall not be shared with any third party. Your data is stored on a computer system locally within the Back Pain Clinic.

How do we secure personal data?

Your data is kept within a password-protected computer, with a number of other security safeguards in place to ensure the safety of your data.

Your rights in relation to personal data

Patients of the Back Pain Clinic can contact us in relation to their data, and request to have it corrected or deleted at any time. To make update to data a person is required to provide proof of their identity.

Data requests will be dealt with on a case-by-case basis, with the medium for dealing with it agreed between the data subject and the Back Pain Clinic.

There may be circumstances where a data subject’s rights may be limited, including where fulfilling the data subject request may expose personal data about another person, or requests for data to be deleted which is required to keep by law.

If you feel your personal data has been mistreated you are entitled to lodge a complaint with the Information Commissioner’s Office.

How to contact us?

If you have any concerns about how your data is being treated or would like to know more, please contact the Back Pain Clinic using the contact information included on this website. The best way to contact uscis by phone, on 028 7128 0380.

Linking to other websites / third party content

An links included on this website to third party websites do not constitute an endorsement.